BBI FiberBBI Fiber Support
Answers to common questions, and how to reach a person.
Contact support
For anything about your connection, your package or a bill, BBI's support team can also help on 0301 1196999 (phone or WhatsApp), or at any BBI office. Please contact them from the email address or phone number on your account.
How do I sign in?
Use the CNIC number on your BBI subscription — all 13 digits, without dashes — and your internet (PPPoE) password, which is the same password your connection uses.
I don’t know my internet password
Contact BBI on 0301 1196999, by phone or WhatsApp, from the number on your account, or visit any BBI office.
How do I report a fault?
Tap Complaint on the home screen, choose a category and describe the problem. It goes straight to BBI’s engineers, and you can follow it under My complaints until it is fixed.
Why does the app still show my plan when I’m offline?
The app keeps a copy of your account details on your phone, in Android’s encrypted storage, so it can still show your plan and expiry date when your connection is down. Signing out erases it.
Is my password stored on my phone?
No. It is sent once to sign you in. The app keeps only a sign-in token, which expires after 24 hours.
Does the app show ads or track me?
No. There is no advertising, analytics or tracking software in the app. The privacy policy lists everything the app handles.
Something in the app is not working
Tell BBI at info@bbi.net.pk or on 0301 1196999, with your phone model and what you were doing when it went wrong.