Hasp Vault Support

I forgot my PIN. How do I get back in?

You cannot, and neither can we. There is no reset code and no recovery option — by design. A way for you to bypass the PIN would be a way for anyone holding your phone to bypass it too.

If you have an exported backup and remember its passphrase, you can reinstall the app, set a new PIN, and restore from that file. Without a backup, the vault contents cannot be recovered.

Will I lose everything if I uninstall?

Without Sync, yes. The app keeps no copy anywhere else, so uninstalling, clearing app data or resetting the phone permanently deletes your vault. Always export a backup before changing phones or reinstalling.

With Sync on (Hasp Pro), an encrypted copy is kept in your own iCloud or Google Drive. Install the app again, turn Sync on with the same account, and your vault comes back.

How do I move my vault to a new phone?

Three ways:

• Backup file (free) — Settings → Export encrypted backup, choose a passphrase, save the file somewhere safe, then on the new phone use Settings → Restore from backup → From a file.
• Phone-to-phone transfer (Pro) — on the old phone tap Send to phone on the Home screen; on the new phone open Settings → Restore from backup → From another phone and scan the code. Both handsets must be on the same Wi-Fi or hotspot.
• Sync (Pro, version 1.3.0 and later) — turn on Sync on both phones with the same Apple ID or Google account. The vault arrives by itself, and stays the same on both from then on.

How does Sync work?

Settings → Sync → Turn on sync. There is nothing to type and no key to write down. On an iPhone or iPad your vault is kept in your iCloud; on Android it is kept in your Google Drive, after you choose your Google account. Changes are sent as you make them and collected when you open the app.

Everything is encrypted on your phone before it is uploaded, and it goes to a private space that only Hasp Vault can use — not to us, and not into your ordinary Drive files. The key travels with your account, so your vault in the cloud is as safe as that Apple or Google account: give it a strong password and turn on two-step verification. Sync is part of Hasp Pro.

Can I use one vault on an iPhone and an Android phone?

Yes. iCloud only works between Apple devices, so choose Google Drive on the iPhone (Settings → Sync shows both choices) and sign in with the same Google account on both phones.

How do I remove my vault from iCloud or Google Drive?

First turn off Sync on each phone (Settings → Sync → Turn off sync) — turning it off leaves the copy in your cloud as it is. Then delete that copy:

• iCloud — in the Settings app, tap your name → iCloud → Manage Storage → Hasp Vault → Delete Data.
• Google Drive — on drive.google.com, open Settings → Manage apps → Hasp Vault → Options → Delete hidden app data. To stop the app reaching your Drive at all, remove it in your Google Account under Security → Your connections to third-party apps & services.

I forgot my backup passphrase

That backup cannot be opened. It is encrypted with a key derived from the passphrase, so there is nothing to recover without it — not by us, not by anyone.

Why does the app ask for camera access?

For scanning documents, and for the optional break-in photo that captures whoever is holding your phone after three wrong PIN attempts. Both save only into your vault. The feature is off until you turn it on.

Why does the screen go dark when I switch apps?

That is intentional. The app covers its own contents as it leaves the foreground, so your documents do not appear in the app switcher. On Android, screenshots are blocked for the same reason; iOS does not allow an app to block screenshots.

How do folders work?

Folders are part of Pro. Tap the + button in Documents or Passwords and choose Create folder. Give it a name — “NIC”, “College”, whatever suits — then tap the folder to open it. Anything you add while you are inside it goes into that folder automatically.

Folders are one level deep on purpose: a folder cannot contain another folder, so there is never a tree to get lost in.

Deleting a folder only removes the folder — everything inside it moves back out, and nothing is deleted. If you do want the contents to go as well, tick Also delete the items inside in the confirmation, and the button turns red to say so. That cannot be undone.

If a Pro subscription lapses, folders you already made stay exactly where they are and you can still open them and everything inside. Only making a new folder asks for Pro.

Can one document have more than one page?

Yes. When you scan with the camera, the scanner offers to add another page — so the front and back of an ID card, or every page of a contract, stay together as a single document. Open it and swipe to move between pages.

Will the app remind me before my passport expires?

With Hasp Pro, yes. Open a document, set its expiry date, and you will be reminded 30 days, 7 days and 1 day before it lapses. The reminder is scheduled on your phone — nothing about the document is sent anywhere.

Are there adverts?

No. There are no adverts anywhere in Hasp Vault — none beside your documents, none on the lock screen, and no advertising SDK in the app at all. The free version also has no limit on how much you can store.