InvoiceBossInvoiceBoss Support
Answers to common questions, and how to reach a person.
Contact support
Most things are answered below. If yours is not, write to us — a real person reads it. Please say which phone you are using and what you were doing when it went wrong; it saves a round trip.
Moving to a new phone
On the old phone open Backup & export → Move to a new phone → Send from this phone. On the new phone open the same screen and choose Receive on this phone, then scan the code.
- Both phones must be on the same Wi-Fi network.
- The code works once and expires after five minutes. If it expires, tap to show a new one.
- Everything on the new phone is replaced by what is on the old one.
If scanning will not work, the address is printed underneath the code as a fallback.
Backups
Backup & export → Full backup gives you a JSON file containing everything: invoices, quotations, clients, saved items, payments and your settings. Keep it somewhere safe — it is the only copy other than the one on your phone.
To put it back, use Restore from backup. Restoring replaces everything currently on the device.
I paid for Pro but it is not showing
Open the Pro screen and tap Restore, signed in with the same App Store or Google Play account you bought with. A lifetime purchase never needs buying twice.
If it still does not appear, email us with the store you bought from and the approximate date, and we will help you chase it.
Cancelling a subscription
Subscriptions are managed by the store, not by us.
- iPhone: Settings → your name → Subscriptions.
- Android: Play Store → profile → Payments and subscriptions.
You keep Pro until the end of the period you have paid for. Deleting the app does not cancel a subscription.
My invoice numbers are wrong
Set your own prefix and next number in Settings. Invoices and quotations number independently.
The currency is wrong
The first time you open the app it picks a currency from your phone’s region. Change the default in Settings, and change it per invoice on the invoice itself.
Can I use my own logo?
Yes — add it during setup, or later in Settings. It appears on every design. A wide logo works as well as a square one.
Payment reminders
Turn them on or off in Settings → Reminders. The app reminds you — on the day an invoice is due, and again if it is three days late — about invoices you are still owed money on. Nothing is sent to your client.
A font will not load
The extra fonts in an invoice’s design options are downloaded the first time you choose one, so that one time needs an internet connection. After that the font stays on your phone and works offline.
Reporting a problem with an invoice design
If something in a PDF looks wrong — text cut off, a field missing, the layout breaking with a long description — please send us the design name and, if you can, the PDF. That is exactly the kind of report we act on quickly.